POLICIES & CONDITIONS
CORONAVIRUS Policies
We are COVID compliant in terms of health and safety regulations and look forward to hosting you, safely and comfortably. Our property is prepared according to FEDHASA and WHO guidelines. Our staff have been trained on COVID preparedness with reference to: hand hygiene, PPE, social distancing, mask etiquette, disinfection and sanitation practices.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
As per national regulations, guests are required to complete a COVID track and trace form, as well a guest information form, upon check-in. Your hosts will take your temperature upon check-in and check-out, temperature to be recorded on the above mentioned forms.
Please ensure to wear a mask upon check-in and check-out, as well as in common areas, and when interacting with your hosts and staff.
Social distancing measures are to be adhered to in shared spaces, such as the swimming pool.
Sanitiser is available upon check-in and sachets are provided in the rooms.
Luggage is to be sanitised upon check-in, a sanitising spray is provided.
To minimise guest interaction, breakfast will be served in the rooms versus in the shared dining area.
Rooms are sanitised and sealed for 24 hours between reservations, as per national guidelines.
As per social distancing guidelines, contactless payments are preferred.
COVID-19 Public Hotline
0800 029 999
Official WhatsApp Help Service
Send HI to 0600 123 456 on WhatsApp.
or share this link: https://wa.me/27600123456?text=Hi
Check-In & Check-Out
Check in is from 14h00, unless prior arrangements have been made with the hosts.
Check out is strictly at 10h00, unless prior arrangements have been made with the hosts.
Any check outs after 10h00 will be charged a levy of R500.00
Upon arrival, guests are required to present their ID (identification document) for registration as required by NAA (National Accommodation Association), and complete a booking card. Guest personal data will be treated in compliance with the POPI Act (Protection of Personal Information Act).
Parking
Parking is available free of charge for all guests, one vehicle is permitted per unit.
Do not park in the way of the electrical motorised gate when in a fully open or half way open position as it closes automatically after a few seconds.
Do not leave any valuables inside your car while it is parked, we will not accept responsibility for the loss or theft of any such articles while your car is parked.
General
For reasons of public security, it is forbidden to allow access to anyone other than guests inside the B&B at any time.
Facilities are reserved for use by B&B guests only.
Please be respectful of other guests and keep noise levels to a minimum. No parties or loud music.
Quiet hours are from 22h00-07h00.
Smoking is not permitted inside the rooms (you may smoke on your private balcony).
Breakfast
Breakfast is served between 08h00-09h30, unless prior arrangements have been made with the hosts.
We provide an English breakfast; and additionally a variety of cereals, fruits, yoghurt, fruit juice, and hot beverages.
Please inform us in advance of any dietary restrictions.
Swimming Pool
Children are to be under adult supervision at all times in the pool.
Please keep noise levels at the pool area low as other guests rooms are situated directly above and around the pool.
No glassware is permitted in or around the pool area.
Pool/beach towels are not provided, please do not use the bathroom towels.
In-Room Facilities
We request that guests utilise the dark coloured facecloths provided to remove make-up, self-tan, and other cosmetic products.
Please switch off lights, air conditioning/fan, TV, and other devices when exiting your room.
All articles and objects in the rooms are the property of Villa Anastasia B&B, they are reserved for in-room use only and are not to be removed from the premises, these include and are not limited to: linen, towelling, toiletry dispensers, crockery, cutlery, glassware, etc.
Environmental & Sustainability Policies
South Africa is a water scarce country and every drop counts. We would like to thank our guests for assisting us in conserving this precious resource. Here are a few water wise choices that you can make:
Turn off the taps while washing hands, shaving, and brushing teeth.
Shower instead of bathing, reduce shower time to 5 minutes.
Reuse bath towels. A towel left hanging up means, “Ill use it again”. A towel left on the floor means, “Please replace”.
Our standard is to change your bed linen every third day of your stay and again at check-out. If you would like your linen changed sooner, please inform us and we will do so.
Don’t dispose of foreign objects in the toilet, rather place in the bin.
We are phasing out single use plastics. Mini toiletries have been replaced by bulk pump dispensers.
Guest Liabilities
Guests will be held responsible for any damage or loss caused to our property by their acts or omissions, default, accident or neglect.
By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.
Please report any accidents or incidents to the B&B management in connection with any property damage.
Guests will be liable for any loss, damage or personal injury they may cause or incur at the premises.
Lost Keys & Remotes
Room keys and remotes are to be returned to the hosts at check out.
The cost for replacement of lost room keys or damaged locks is applicable and a total amount of R800 is to be paid immediately.
General Incapacity
Villa Anastasia B&B cannot be held liable if any of the following events or conditions prevents the B&B from fulfilling its obligation to guests. However, the B&B will take necessary steps to minimise disruption and discomfort to guests under these conditions:
* Unanticipated interruption to electricity, water, sewage to and from the guest house;
* Industrial actions, civil uprising or criminal activity;
* Fire, hail, flooding, wind or any other force major event.
Guest Behaviour
We request that guests respect each other, the hosts, and establishment.
We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management.
We thank you in advance for you cooperation.
We are COVID compliant in terms of health and safety regulations and look forward to hosting you, safely and comfortably. Our property is prepared according to FEDHASA and WHO guidelines. Our staff have been trained on COVID preparedness with reference to: hand hygiene, PPE, social distancing, mask etiquette, disinfection and sanitation practices.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
As per national regulations, guests are required to complete a COVID track and trace form, as well a guest information form, upon check-in. Your hosts will take your temperature upon check-in and check-out, temperature to be recorded on the above mentioned forms.
Please ensure to wear a mask upon check-in and check-out, as well as in common areas, and when interacting with your hosts and staff.
Social distancing measures are to be adhered to in shared spaces, such as the swimming pool.
Sanitiser is available upon check-in and sachets are provided in the rooms.
Luggage is to be sanitised upon check-in, a sanitising spray is provided.
To minimise guest interaction, breakfast will be served in the rooms versus in the shared dining area.
Rooms are sanitised and sealed for 24 hours between reservations, as per national guidelines.
As per social distancing guidelines, contactless payments are preferred.
COVID-19 Public Hotline
0800 029 999
Official WhatsApp Help Service
Send HI to 0600 123 456 on WhatsApp.
or share this link: https://wa.me/27600123456?text=Hi
Check-In & Check-Out
Check in is from 14h00, unless prior arrangements have been made with the hosts.
Check out is strictly at 10h00, unless prior arrangements have been made with the hosts.
Any check outs after 10h00 will be charged a levy of R500.00
Upon arrival, guests are required to present their ID (identification document) for registration as required by NAA (National Accommodation Association), and complete a booking card. Guest personal data will be treated in compliance with the POPI Act (Protection of Personal Information Act).
Parking
Parking is available free of charge for all guests, one vehicle is permitted per unit.
Do not park in the way of the electrical motorised gate when in a fully open or half way open position as it closes automatically after a few seconds.
Do not leave any valuables inside your car while it is parked, we will not accept responsibility for the loss or theft of any such articles while your car is parked.
General
For reasons of public security, it is forbidden to allow access to anyone other than guests inside the B&B at any time.
Facilities are reserved for use by B&B guests only.
Please be respectful of other guests and keep noise levels to a minimum. No parties or loud music.
Quiet hours are from 22h00-07h00.
Smoking is not permitted inside the rooms (you may smoke on your private balcony).
Breakfast
Breakfast is served between 08h00-09h30, unless prior arrangements have been made with the hosts.
We provide an English breakfast; and additionally a variety of cereals, fruits, yoghurt, fruit juice, and hot beverages.
Please inform us in advance of any dietary restrictions.
Swimming Pool
Children are to be under adult supervision at all times in the pool.
Please keep noise levels at the pool area low as other guests rooms are situated directly above and around the pool.
No glassware is permitted in or around the pool area.
Pool/beach towels are not provided, please do not use the bathroom towels.
In-Room Facilities
We request that guests utilise the dark coloured facecloths provided to remove make-up, self-tan, and other cosmetic products.
Please switch off lights, air conditioning/fan, TV, and other devices when exiting your room.
All articles and objects in the rooms are the property of Villa Anastasia B&B, they are reserved for in-room use only and are not to be removed from the premises, these include and are not limited to: linen, towelling, toiletry dispensers, crockery, cutlery, glassware, etc.
Environmental & Sustainability Policies
South Africa is a water scarce country and every drop counts. We would like to thank our guests for assisting us in conserving this precious resource. Here are a few water wise choices that you can make:
Turn off the taps while washing hands, shaving, and brushing teeth.
Shower instead of bathing, reduce shower time to 5 minutes.
Reuse bath towels. A towel left hanging up means, “Ill use it again”. A towel left on the floor means, “Please replace”.
Our standard is to change your bed linen every third day of your stay and again at check-out. If you would like your linen changed sooner, please inform us and we will do so.
Don’t dispose of foreign objects in the toilet, rather place in the bin.
We are phasing out single use plastics. Mini toiletries have been replaced by bulk pump dispensers.
Guest Liabilities
Guests will be held responsible for any damage or loss caused to our property by their acts or omissions, default, accident or neglect.
By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.
Please report any accidents or incidents to the B&B management in connection with any property damage.
Guests will be liable for any loss, damage or personal injury they may cause or incur at the premises.
Lost Keys & Remotes
Room keys and remotes are to be returned to the hosts at check out.
The cost for replacement of lost room keys or damaged locks is applicable and a total amount of R800 is to be paid immediately.
General Incapacity
Villa Anastasia B&B cannot be held liable if any of the following events or conditions prevents the B&B from fulfilling its obligation to guests. However, the B&B will take necessary steps to minimise disruption and discomfort to guests under these conditions:
* Unanticipated interruption to electricity, water, sewage to and from the guest house;
* Industrial actions, civil uprising or criminal activity;
* Fire, hail, flooding, wind or any other force major event.
Guest Behaviour
We request that guests respect each other, the hosts, and establishment.
We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management.
We thank you in advance for you cooperation.
Xenia - Our Pledge to You
Xenia (Greek ξενία, meaning "guest-friendship") is the ancient Greek concept of hospitality, the generosity and courtesy shown to those who are far from home and/or associates of the person bestowing guest-friendship. The rituals of hospitality created and expressed a reciprocal relationship between guest and host expressed in both material benefits (such as the giving of gifts to each party) as well as non-material ones (such as protection, shelter, favours, or certain normative rights).
The Greek god Zeus is sometimes called Zeus Xenios in his role as a protector of guests. He thus embodied the religious obligation to be hospitable to travellers. Theoxeny or theoxenia is a theme in Greek mythology in which human beings demonstrate their virtue or piety by extending hospitality to a humble stranger (xenos), who turns out to be a disguised deity (theos) with the capacity to bestow rewards. These stories caution mortals that any guest should be treated as if potentially a disguised divinity and help establish the idea of xenia as a fundamental Greek custom.
Xenia consists of two basic rules:
1. The respect from hosts to guests. Hosts must be hospitable to guests and provide them with a bath, food, drink, gifts, and safe escort to their next destination.
2. The respect from guests to hosts. Guests must be courteous to their hosts and not be a threat or burden. Guests are expected to provide stories and news from the outside world.
Xenia was considered to be particularly important in ancient times when people thought that gods mingled among them. If one had poorly played host to a stranger, there was the risk of incurring the wrath of a god disguised as the stranger. While these practices of guest-friendship are centered on the divine, they would become common among the Greeks in incorporating xenia into their customs and manners. Indeed, while originating from mythical traditions, xenia would become a standard practice throughout all of Greece as a historical custom in the affairs of humans interacting with humans as well as humans interacting with the gods.
